Privacy Policy | LARKSS Secure Transport

Last updated: 16/01/2026

LARKSS Secure Transport (“we”, “us”, “our”) is a service operated by LARKSS Care & Recruitment Ltd, a company registered in England & Wales (Company No. 14482468).
We are committed to protecting your privacy and handling your personal information in a safe, transparent, and lawful manner.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or contact us about our services.

1. Who We Are

Data Controller:
LARKSS Care & Recruitment Ltd
Fieldhouse Industrial Estate
Fieldhouse Road
Rochdale
OL12 0AA

We provide non‑emergency secure patient transport, mental health transport, and related support services.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

Information you provide directly

Name
Contact details (email, phone number, address)
Booking information
Enquiries submitted through our website
Feedback or complaints

Information collected during service delivery

For secure transport and healthcare‑related services, we may collect:

Date of birth
Relevant medical or mental health information
Risk assessments
Mobility or support needs
Next‑of‑kin or emergency contact details
Referrer or commissioner details

Website usage data

IP address
Browser type
Device information
Pages visited
Cookies (see Cookie Policy)

We only collect information necessary for safe service delivery and lawful business operations.

3. How We Use Your Personal Data

We use your information to:

Respond to enquiries
Provide secure transport services
Conduct risk assessments
Communicate with commissioners, referrers, or family members
Manage bookings and scheduling
Improve our website and services
Maintain safety, quality, and compliance
Meet legal and regulatory obligations (e.g., UK GDPR, CQC requirements)

We do not sell your data or use it for marketing without your consent.

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

Contract: To provide transport services you have requested
Legal obligation: Compliance with UK GDPR, safeguarding, CQC, and health regulations
Vital interests: Protecting life or preventing serious harm
Public task: Where working with NHS or public bodies
Consent: For optional communications or where required

5. How We Store and Protect Your Data

We take data security seriously. Your information is stored securely using:

Encrypted systems
Access controls
Secure communication channels
Staff confidentiality agreements
Regular audits and compliance checks

We retain personal data only for as long as necessary to fulfil our legal, operational, and safeguarding obligations.

6. Sharing Your Information

We may share personal data with:

NHS organisations
Local authorities
Approved commissioners or referrers
Emergency services (if required)
Our staff involved in service delivery
Regulatory bodies (e.g., CQC)
Insurers or legal advisors (where necessary)

We never share your data with third parties for marketing.

7. Your Rights Under UK GDPR

You have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion (where applicable)
Restrict or object to processing
Request data portability
Withdraw consent (where consent is the lawful basis)
Raise concerns with the Information Commissioner’s Office (ICO)

We will respond to all requests within one month.

8. Cookies

Our website may use cookies to improve user experience and website performance.
You can manage or disable cookies through your browser settings.

A full explanation is available in our Cookie Policy.

9. Links to Other Websites

Our website may contain links to external sites.
We are not responsible for the content or privacy practices of those websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please use the contact details provided on our website.